Examining tourists’ loyalty toward cultural quarters

The Ecological Motivation of Tourists as a Determinant of the Tourists’ Loyalty

Despite the significant impact of environment on the attractiveness of tourist destination, environmental stewardship is not always the top priority in the hotel industry as one of the most energy-intensive sectors of the tourism industry which contributes to the increasing quantity of air pollutants. Therefore, this study investigates the impact of ecological pull motives and service quality o...

Towards a Conceptual Framework for Tourists‟ Destination Knowledge and Loyalty

Typology of Cultural Tourists: an Island Study

Many research studies suggest that a substantial percentage of tourists seek cultural experiences, such as visiting cultural attractions and participating in diverse cultural activities that are not ‘sun, sand and sea’ related. The World Tourism Organization suggests that more than 40% of all international tourists are ‘cultural tourists’ (Richards, 1996). The Travel Industry Association of Ame...

Trust and Loyalty: A Cross-Cultural Comparison

This research examines how website trust differs across cultures (using a four-country sample that includes Canada, the U.S., Germany, and Japan). More specifically, the research looks at institutional-based trust (McKnight et al, 2002) and addresses: (1) how consumer attitudes towards security, privacy, legitimacy of the online vendor, and quality assurance differ across cultures in the contex...

Examining the Correlations of Hotel Service Quality with Tourists Satisfaction

This study aims to examine the correlation of hotel service quality (i.e. assurance, reliability, responsiveness, tangibles and empathy) with tourists’ satisfaction. Results via correlation analysis, among 200 respondents who have already experienced the tourism product and services in Federal Territory of Labuan, Malaysia revealed that service quality is significantly correlated with empathy, ...